Customer experience is an emotional language.
With millions of customer conversations spanning voice, chat, email and social, it’s harder than ever to manually derive meaning from them all.
It’s time for things to change.
ALTO, created by the team at Artisiam enables your business to understand every customer interaction by using next generation A.I. coupled with our unique methodologies which have been developed by industry thought leaders.
Intelligent Managed Analytics Service
The partnership of Artisiam and Sentient Machine brings new levels of insight to customer conversations regardless of complexity or media.
Even silence speaks volumes.
The ALTO approach and AI-driven machine learning not only improves your current customer experience, but allows you to adapt and morph your own processes to the actuality of customer behaviour.
Our series of unique algorithms allows you to drive a continuous cycle of:
This methodology highlights pain points and rapidly 'heals' broken process areas where customer needs are not being met.
Analyse every interaction
Instantly derive customer sentiment from 100% of voice & text interactions automatically via A.I. powered STT.
Our next generation AI can distil meaning from even the most complex of customer interactions.
With accurate speech to text conversion we can understand emotion, analyse sentiment and
automatically discover unknown customer conversation topics.
Even where silence occurs in a conversation and how long it lasts has meaning to our algorithms.
Track agent compliance
Measure agent compliance against regulations and company processes across every interaction.
Visualise analytic information
Highly detailed graphics-based management information allows rapid access to insights such as sentiment, call intent and call transcripts at even the most granular levels.
Manage interaction quality
Ensure accurate management of quality
metrics against set company standards.
Support for multiple languages
Optimise your business across any continent with our rapidly adaptable A.I.
Self-healing CX webinar bytes
Take a look at the most important soundbytes of our recent Webinar Series on how we're using AI to understand and change customer interaction.
Data Bias: small word big problem
Overcoming data bias
It's how you say it
Understanding customers (practical demo)
Discover the potential of
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